As a professional shelf manufacturer, we emphasize service marketing, emphasizing the service response timeliness and quality of service, eliminating the worries of every one of our customers, for which we set up a dedicated customer service department, the first time to deal with customer complaints and need.
First,the warranty period
Company product warranty time is 3 years, the warranty period because of the quality of the product itself, the company promised free repair or replacement. In the case of human factors, such as forklift collision, placing overweight goods and other quality problems, is not covered by the warranty, but the company still provides timely replacement of services, only the material fee, no labor costs.
Second, the warranty period
The warranty period is 8 years, but the customer warrants that the shelf is used under normal conditions and provides the necessary maintenance.
Third, the reaction time
Respond within 2 hours after receiving call from customer. Provincial users within 24 hours to arrange technical staff to the scene. Foreign users within 48 hours to solve. Involving product replacement to complete all issues in a week.
Fourth, regular inspection services
Within 1 month after the completion of the new shelf installation, the Company pro-to-sale after-sale inspection to understand the installation quality, check the status of use, after each year there will be related personnel to inspect the shelf site to understand the shelf status and safety.